LHCO COVID-19 Policies

(UPDATED 30/07/21)

BOOKING

We ask that you endeavor to be on time for your consult, as there will be a strict conclusion time to allow for appropriate cleaning of all surfaces and equipment between consults.

While we still retain our 24-hour cancelation policy for no-shows and for those who fail to properly notify us. If you experience any COVID-related symptoms including on the day of your appointment, we ask that you reschedule to a Telehealth consultation for that day. This can be done at any time before your appointment at no extra cost.

ARRIVAL (UPDATED)

Please make sure you arrive 10 minutes early, you will be required to use the QR code check-in that’s located throughout the center before you attend your Exercise Physiology appointment.

Please do not visit the center if you are experiencing any of the following symptoms: fever, cough, tiredness, cold, sore throat, runny nose, shortness of breath, or headache. If you are experiencing any of these symptoms, please seek medical attention and be checked for COVID-19 at one of the testing stations across the state.

SIGNAGE AND INSTRUCTIONS

Once you are inside the center, you will see signage and instructions on how staff and visitors can be COVID-safe. Hygiene signage and floor, seat, and bench stickers will be displayed throughout the facility to help everyone with physical distancing requirements.

WEARING A FACE MASK IN CENTRE

The current government restrictions require Victorians to wear a fitted face mask that covers the nose and mouth. While you don’t have to wear a mask while exercising you are required to wear a mask while moving about the center, waiting at the front desk, or on the pool deck during swimming lessons.
If you are unsure of when you should wear a mask, please ask one of our friendly staff who will be able to provide you with the correct guidance.

You must also bring a towel to your session, if you forget your towel you will be required to purchase one from LHCO or the front desk before you can begin your session.

SOCIAL DISTANCING IN CENTRE

A safe distance of 1.5 meters between people will be required throughout the center and programs. All spaces within the center have been measured and 4 meters squared occupancy restrictions per space will be enforced. Staff and visitors will be counted as they enter and exit spaces and some seats and equipment have been removed to ensure social distancing is possible.

Please remember that we must all play our part in helping stop the spread of COVID-19. If a visitor does not follow our COVID-safe practices, including social distancing requirements, they may politely be asked to leave the facility by a staff member.

HYGIENE AND CLEANING

When you arrive at the facility, the first thing you will notice is hand sanitiser at all entry and exit points, and the LHCO office, with the expectation that everyone (staff and visitors) sanitise their hands before entering. Hand sanitiser will be available throughout the center and in bathrooms. 

The entire facility will be cleaned every 24 hours and high touchpoints, such as doors, toilets, and gym equipment, will be cleaned regularly throughout the day. Staff will also be wiping down gym equipment regularly and antibacterial wipes will be available for visitors to use before and after using the equipment.